Refund policy

RETURN & REFUND POLICY — OmniCartUSA
Last Updated: June 2026

15-DAY MONEY BACK GUARANTEE

We want you 100% satisfied. If you're not happy — 
we make it right.

ELIGIBILITY FOR RETURNS
✅ Item must be returned within 15 days of delivery
✅ Item must be unused and in original packaging
✅ Proof of purchase required

DAMAGED ITEMS — VIDEO REQUIRED
If your item arrives damaged you MUST provide:
1. Unboxing video showing the damage
2. Photos of damaged item
3. Your order number

WITHOUT AN UNBOXING VIDEO — damaged claims 
cannot be processed. Please always record your 
package opening.

NON-RETURNABLE ITEMS
❌ Items used or opened (unless damaged)
❌ Items returned after 15 days
❌ Items without original packaging

HOW TO REQUEST A RETURN
Email: shopifystore5858@gmail.com
Subject: RETURN — Order #[your order number]
Include: Photos/video of issue

REFUND PROCESS
Approved refunds processed within 5–7 business days
back to your original payment method.

EXCHANGES
We replace damaged/defective items at zero cost to you.